Regardless of how confident you are of your product, service quality, or delivery, it is most likely, you will get a negative report from your clients.
Yes, we do know that Customer debates, issues, and negative inputs can be agonizing. However, there are sure ways you can manage it as an expert and in a helpful way not to hurt your business. How you handle protests can save relationships and forestall negative PR. The following are some common circumstances you may find yourself either as a service or product entrepreneur.
Your Client does not like your product after purchase. Perhaps it is not as effective and does not meet expectations especially after all your hype:
The circumstance:
After the purchase of your product, a client has reached you to state that they aren’t content with the quality or finishing of the item and might want a discount.
What not to do:
You may feel hurt or confounded that the client is criticizing the quality of your product yet you mustn’t get overly protective. Try to avoid asking the client ‘Why?’ and reel out several reasons why you think your product quality is the best; you should consider giving a certain discount first to pour oil on troubled waters.
The correct reaction:
Politely thank the client for reaching out: They could have torn you up on your social media pages, however, they didn’t. They’re allowing you to tackle the issue back end.
Apologize genuinely: The client is in every case is right, and an apology will go a long way to calm the storm.
Tell them you’d be glad to offer a discount: (or a swap which is dependent upon your terms and conditions), and get them to send their details to make good.
Ask the client to state explicitly what they do not like towards the tail end of your mail or message: Let them know that your organization appreciates feedback which helps them get better, Do not be proud or scared to ask for this as this will help in the future relationships.
Another option is to send a survey form: Consider using google forms, Typeform, or Survey Monkey to take feedback. Keep it short and straight to the point. Since it is a feedback form, questions should not be more than 5. You could make use of emoticons and ask for more details to be filled out before the survey can be submitted. however, use addresses like ‘Please be clear on specific details of the product did you not like ?’ and ‘How do you feel we can improve this?’ to get the best outcomes.
Offer a make good: Not every business owner or organization can do this, however, if you can offering a voucher or a % markdown off their next purchase makes the client feel good, important to your business, and may even bring about good PR.
